Orders

When an order is placed a contract is formed between the purchaser and the University of Bath. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We reserve the right to reject any order and will notify you of any such rejection. Orders for food and drink items must be placed separately to orders for University merchandise.

Shipment of Memorabilia, Gifts & Clothing orders

Orders placed and paid for using our payment gateways will be dispatched within 3 working days. Deliveries will be sent using the postage method selected at checkout. International deliveries will take longer depending on the postage method selected at checkout and the services in the designated country. Please note that customs charges may be payable on international deliveries. These are not included in the cost of the product or shipping.

Memorabilia, Gifts & Clothing orders for Self Isolators

Orders placed and paid for using our payment gateways before 12pm will be delivered to the entrance of your flat corridor the next day. Please listen out for the delivery driver dropping your delivery off. You will receive an email delivery confirmation once the delivery has been made. In order to safeguard both our customers and our staff, the delivery will be left outside your flat corridor entrance and our staff will perform a contactless delivery.

Grocery orders for Self Isolators

Orders placed and paid for using our payment gateways before 12pm will be delivered to the entrance of your flat corridor the next day. Please listen out for the delivery driver dropping your delivery off. You will receive an email delivery confirmation once the delivery has been made. In order to safeguard both our customers and our staff, the delivery will be left outside your flat corridor entrance and our staff will perform a contactless delivery.

Faulty Goods

If your goods are faulty please email systems@groups.bath.ac.uk with evidence of the faulty item to arrange a return and refund.

Returns

Grocery: Due to Covid-19 restrictions any returns of Grocery products need to be evaluated on a case by case basis. Please contact the store by email on systems@groups.bath.ac.uk, or by phone on 01225 383 901 for further guidance and help.

Memorabilia, Gifts & Clothing: Memorabilia, Gifts & Clothing products should be returned packaged, in the original packaging where possible, by post or in person to the Fresh store in the condition it was sold in.

Processing of all returns may take up to 2 weeks due to extra precautions being taken to ensure the safety of our staff.

Refunds

If a refund is issued it can take 5 - 7 working days for it to be processed. If after this time you still have not received your refund please contact us on systems@groups.bath.ac.uk
Return shipping from within the UK will be refunded in full. The customer is liable for return shipping costs from outside the UK.

Payments

By Credit and Debit Cards

Payments are taken at the time of purchase. We accept all major credit and debit cards. Card details are checked and verified by WorldPay, the payment gateway provider. Bathunigifts.com and go.bath.ac.uk/express-delivery uses WorldPay to process payments, and does not therefore store any credit or debit card details.

Website

We accept no liability for any loss or corruption of data held on your computer, or for any other loss or damage of any kind that occurs to your computer as a result of you accessing our website.

Complaints

We undertake to deal with any complaint efficiently. In the first instance please contact us at The University of Bath Fresh Store, Claverton Down, Bath, BA2 7AY, or email us at systems@groups.bath.ac.uk

If a complaint cannot be resolved to your complete satisfaction, we or you can refer the problem for conclusion to The Head of Retail (ahs), University of Bath, 2 South, Claverton Down, Bath, BA2 7AY.

These terms and conditions constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.